Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) applies to purchases, subscriptions, memberships, and other paid services offered through CGBIHAAV, a matrimony and matchmaking platform operated by HUBAN TECHNOLOGIES (“Company”, “we”, “us”, or “our”).

By purchasing a paid service from CGBIHAAV, you acknowledge that you have read and accepted this Policy.

1. Paid Services

CGBIHAAV may offer paid services including:

• Premium memberships
• Subscription plans
• Enhanced profile visibility
• Additional communication features
• Profile-related services
• Other premium features introduced from time to time

The applicable price, duration, features, and other conditions will be displayed to you before completing the purchase.

2. Cancellation by User

You may request cancellation of a subscription or paid service by using the cancellation option available through your account, where provided, or by contacting CGBIHAAV support.

Cancellation of a subscription generally means that the subscription will not renew for the next billing period.

Unless otherwise stated or required by applicable law, cancellation does not automatically entitle you to a refund for a period that has already been purchased.

Where applicable, you may continue using the paid features until the end of the already-paid subscription period.

3. Refund Eligibility

Because CGBIHAAV's premium services may provide immediate access to digital features, memberships, profile visibility, communication facilities, or other online services, payments are generally non-refundable once the purchased service has been activated or used, except where a refund is required under applicable law or specifically approved by CGBIHAAV.

However, a refund may be considered in circumstances such as:

• Duplicate payment for the same service
• Payment deducted but the purchased service was not activated
• Technical failure preventing delivery of a purchased service
• Unauthorized transaction reported within a reasonable period
• An error caused by CGBIHAAV resulting in an incorrect charge
• Other circumstances where CGBIHAAV determines that a refund is appropriate
• Any situation where applicable law requires a refund

4. Non-Refundable Situations

Unless required by applicable law, refunds will generally not be provided for:

• Change of mind after purchasing a membership
• Failure to find a suitable matrimonial match
• Failure to receive responses from other users
• Failure to receive a particular number of matches
• Failure to receive a particular number of profile views
• Failure to get married through the platform
• Not using the purchased service after activation
• Partial use of a membership or subscription
• Dissatisfaction with another user's profile
• Voluntary deletion of an account after purchase
• Suspension or termination of an account due to violation of CGBIHAAV's Terms & Conditions
• Failure to read the plan details before purchase
• Inability to use the service due to circumstances attributable to the user's device, internet connection, browser, or other equipment

CGBIHAAV does not guarantee that a paid membership will result in a successful matrimonial relationship.

5. Duplicate Payments

If you believe that you have been charged more than once for the same transaction, please contact us with:

• Registered mobile number or email address
• Transaction ID
• Date of transaction
• Amount charged
• Relevant payment details or screenshot, where necessary

After verification, an eligible duplicate payment may be refunded.

6. Payment Deducted but Service Not Activated

If money has been deducted from your bank account or payment instrument but the purchased service has not been activated, please contact CGBIHAAV support.

We may verify the transaction with our payment gateway or payment service provider.

If the transaction is confirmed as successful but the service was not delivered or activated, we may either:

1. Activate the purchased service; or
2. Process an eligible refund.

7. Failed or Pending Transactions

Sometimes a payment may show as pending, failed, or incomplete even though the amount has temporarily been deducted from your account.

Such transactions may be subject to reconciliation between the payment gateway, banking system, and CGBIHAAV.

Users should avoid making repeated payments for the same order until the status of the original transaction has been confirmed.

Where a transaction ultimately fails and the amount is not required by CGBIHAAV, the amount will be handled in accordance with the applicable payment gateway and banking processes.

8. Refund Processing

Approved refunds will generally be processed through the original payment method used for the transaction, where technically and legally possible.

The time taken for the refund to appear in your bank account, card, UPI account, or other payment method may depend on:

• Payment gateway processing
• Bank processing
• Card network processing
• UPI or banking systems
• Other financial intermediaries

CGBIHAAV does not control the processing time of third-party banks or payment providers.

9. Payment Gateway

Payments may be processed through third-party payment service providers such as PayU or another payment gateway used by CGBIHAAV.

Payment transactions may also be subject to the payment provider's terms, policies, security procedures, and transaction-processing timelines.

CGBIHAAV does not store sensitive payment authentication information such as:

• UPI PIN
• ATM PIN
• Internet banking password
• Card PIN
• OTP

Users should never share such information with CGBIHAAV employees, other users, or any third party.

10. Subscription Renewal and Cancellation

If a subscription is configured for automatic renewal, the applicable renewal frequency and price will be displayed before or during the purchase process.

Users may cancel future renewal using the available cancellation mechanism.

Cancellation of automatic renewal does not necessarily result in a refund for the current subscription period.

Unless otherwise stated, the existing subscription may remain active until the end of the period already paid for.

11. Promotional Offers and Discounts

CGBIHAAV may occasionally offer promotional pricing, discounts, coupons, introductory offers, or special memberships.

Such offers may have separate terms and validity periods.

Unless expressly stated otherwise, promotional offers do not create additional refund rights.

12. Account Suspension or Termination

If an account is suspended or terminated because the user has violated the CGBIHAAVTerms & Conditions, engaged in fraudulent activity, created a fake profile, misused the platform, or otherwise violated applicable rules, the user may not be entitled to a refund for unused premium services, except where required by applicable law.

CGBIHAAV reserves the right to determine appropriate action based on the circumstances of the violation.

13. Requesting a Refund

To request a refund, please contact:

Please include:

• Full name
• Registered mobile number
• Registered email address
• Transaction ID / Order ID
• Date of payment
• Amount paid
• Reason for requesting the refund
• Supporting information, if applicable

We may request additional information reasonably necessary to verify the transaction and prevent fraudulent refund requests.

14. Refund Review

Each refund request may be reviewed based on:

• Transaction records
• Service activation status
• Service usage
• Payment gateway records
• Technical logs
• The reason for the request
• Applicable law
• The circumstances of the transaction

Submitting a refund request does not guarantee that a refund will be approved.

15. Unauthorized Transactions

If you believe that a transaction was made without your authorization, notify us as soon as possible.

We may investigate the transaction and request information necessary to verify the claim.

Users should also contact their bank, card issuer, UPI provider, or other payment service provider where appropriate.

16. No Refund for Matrimonial Outcome

CGBIHAAV provides a matchmaking platform and does not guarantee any particular matrimonial outcome.

Accordingly, refunds will not ordinarily be provided because:

• No suitable profile was found
• A preferred user did not respond
• A user rejected a proposal
• A relationship did not progress
• A marriage did not take place
• The user did not receive the expected number of matches

Paid services provide access to the features specified in the applicable membership or service plan and do not constitute a guarantee of a matrimonial result.

17. Consumer and Statutory Rights

Nothing in this Policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded under applicable Indian law.

Where applicable law provides a mandatory refund, cancellation, or consumer protection right, such rights will prevail over conflicting provisions of this Policy.

18. Changes to This Policy

CGBIHAAV may update this Refund & Cancellation Policy from time to time.

Changes may be made due to:

• Changes in our services
• Changes in payment methods
• Changes in business practices
• Changes in applicable laws
• Changes in payment gateway requirements

The updated Policy will be published on the website with a revised “Last Updated” date.

19. Contact Us

For refund, cancellation, payment, or transaction-related questions, please contact:

By purchasing a paid service from CGBIHAAV, you acknowledge that you have read and understood this Refund & Cancellation Policy.