Privacy Policy

Welcome to CGBIHAAV, a matrimony and matchmaking platform operated byHUBAN TECHNOLOGIES (“Company”, “we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, store, process, disclose, and protect information provided by users (“User”, “you”, or “your”) while accessing or using the CGBIHAAV website, applications, and related services (collectively, the “Services”).

By registering with or using CGBIHAAV, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our Services, we may collect the following categories of information.

1.1 Registration and Account Information

When you create an account, we may collect:

• Full name
• Date of birth
• Gender
• Mobile number
• Email address
• Password or authentication information
• Location and address information
• Profile photograph
• Marital status
• Educational qualifications
• Profession and employment details
• Income-related information, where voluntarily provided
• Family and background information
• Partner preferences
• Other information that you voluntarily provide in your profile

1.2 Identity Verification Information

Where identity verification is offered or required, we may collect information such as:

• Government-issued identification details
• Identity documents uploaded by you
• Verification photographs or other verification information

If Aadhaar or another government-issued identity document is collected, it will be handled only for legitimate verification and security purposes and in accordance with applicable law.

Users should not upload identity documents unless specifically requested through an authorized CGBIHAAV verification process.

1.3 Communication Information

When you contact us, we may collect:

• Emails and messages sent to us
• Customer support communications
• Complaints and feedback
• Information provided during dispute resolution

1.4 Payment Information

If you purchase premium memberships, subscriptions, or other paid services, payment transactions may be processed through third-party payment service providers.

We may receive information such as:

• Transaction ID
• Payment status
• Amount paid
• Subscription or membership details
• Limited payment-related information

We generally do not store complete debit/credit card numbers, CVV numbers, UPI PINs, or banking passwords.

1.5 Technical and Usage Information

When you use our Services, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Date and time of access
• Pages or features accessed
• Login information
• Approximate location information
• Cookies and similar technologies

This information may be used to maintain security, improve the platform, diagnose technical problems, and understand how our Services are used.

2. How We Use Your Information

We may use collected information for legitimate purposes including:

• Creating and maintaining your account
• Creating and displaying your matrimonial profile
• Providing matchmaking and search functionality
• Allowing users to discover compatible profiles
• Processing subscriptions and payments
• Verifying user identity where applicable
• Preventing fraudulent, abusive, or unauthorized activity
• Responding to customer support requests
• Communicating important service-related information
• Improving our website, applications, and Services
• Personalizing your experience
• Maintaining platform security
• Conducting analytics and troubleshooting
• Complying with applicable legal and regulatory requirements
• Protecting the rights, property, and safety of our users and the Company

We will not use your personal information for purposes unrelated to the Services except where permitted or required by applicable law or where you have provided appropriate consent.

3. Matrimonial Profile Information

CGBIHAAV is a matchmaking platform. Information included in your matrimonial profile may therefore be visible to other registered users depending on your profile settings and the functionality of the platform.

Such information may include:

• Name
• Age or date of birth
• Photograph
• Location
• Education
• Profession
• Family information
• Personal preferences
• Other profile information voluntarily provided by you

You should carefully consider what information you choose to publish on your profile.

Do not publish sensitive information such as passwords, financial information, government identification numbers, or other confidential information in publicly visible profile fields.

4. Profile Visibility and User-Controlled Information

CGBIHAAV may provide privacy settings that allow users to control aspects of profile visibility.

However, no online service can guarantee that information shared with another user will remain completely confidential.

Once you voluntarily share information with another user, that person may potentially copy, save, screenshot, or otherwise retain the information.

CGBIHAAV is not responsible for information that another user independently copies, records, distributes, or uses outside the platform, subject to applicable law.

5. Cookies and Similar Technologies

We may use cookies, local storage, pixels, and similar technologies to:

• Keep users logged in
• Remember preferences
• Maintain security
• Understand website usage
• Improve website performance
• Analyze traffic and usage patterns
• Provide relevant functionality

You may configure your browser to block or delete cookies. However, disabling certain cookies may affect some features of the Services.

6. Sharing of Personal Information

We do not sell or rent users' personal information to third parties for their independent marketing purposes.

We may share information in limited circumstances, including with:

Service Providers

We may use trusted third-party service providers for services such as:

• Website hosting
• Cloud storage
• Payment processing
• Email and SMS delivery
• Analytics
• Security and fraud prevention
• Technical support
• Customer support

These providers may process information only to perform services on our behalf and subject to appropriate contractual or legal safeguards.

Other Users

Information that you voluntarily include in your matrimonial profile may be made available to other users to facilitate matchmaking.

Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests from government authorities
• Investigate suspected fraud or abuse
• Protect users or the public
• Enforce our Terms and Conditions
• Protect our legal rights or property

Business Transfers

If CGBIHAAV or substantially all of its assets are involved in a merger, acquisition, restructuring, sale, or similar transaction, user information may be transferred as part of that transaction, subject to applicable law.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

Security measures may include:

• Access controls
• Authentication mechanisms
• Secure communications
• Monitoring and logging
• Restricted access to personal information
• Security and vulnerability monitoring

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are responsible for keeping their passwords and account credentials confidential.

If you believe your account has been compromised, you should contact us immediately.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services
• Maintain user accounts
• Fulfil the purposes described in this Privacy Policy
• Resolve disputes
• Maintain business and transaction records
• Prevent fraud and abuse
• Comply with applicable legal obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

9. Account Deletion

You may request deletion of your CGBIHAAV account and associated personal information by contacting us through the designated support/contact channel.

Certain information may need to be retained where required by law, necessary for legitimate security purposes, or required to resolve disputes or enforce legal rights.

Deletion of an account may also result in the loss of access to paid memberships, saved preferences, messages, or other account-related features, subject to applicable refund terms.

10. Children's Privacy

CGBIHAAV is intended for individuals who are legally eligible to use matrimonial services.

Our Services are not intended for children or persons below the minimum age permitted under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

11. Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, payment gateways, or other services.

Those third parties operate under their own privacy policies and terms.

CGBIHAAV is not responsible for the privacy practices, security, or content of third-party services.

We encourage users to review the privacy policies of third-party services before providing personal information.

12. Payment Processing

Payments for premium memberships or other paid services may be processed by third-party payment providers.

When making a payment, you may be redirected to or interact with the payment provider's platform.

Payment providers may independently collect and process payment information according to their own privacy policies and applicable laws.

CGBIHAAV does not request or store your UPI PIN, ATM PIN, banking password, or similar confidential authentication credentials.

13. Communications

We may send you communications relating to:

• Account registration
• Login or security alerts
• Profile activity
• Service updates
• Transaction confirmations
• Membership or subscription information
• Customer support
• Changes to our Services or policies

Where permitted by applicable law, we may also send promotional communications.

You may opt out of certain promotional communications using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional and security-related communications may continue even after you opt out of promotional messages.

14. User Responsibilities

Users are responsible for ensuring that information provided to CGBIHAAV is accurate and lawful.

You agree not to:

• Impersonate another person
• Create fraudulent profiles
• Provide misleading information
• Upload another person's personal information without authorization
• Upload illegal or harmful content
• Attempt to access another user's account
• Misuse information obtained through the platform
• Use CGBIHAAV for harassment, fraud, solicitation, or unlawful activity

CGBIHAAV may suspend or terminate accounts that violate applicable laws, our Terms and Conditions, or platform rules.

15. Fraud and Safety

Matrimonial platforms involve interaction between individuals who may not previously know each other.

Users should exercise appropriate caution when communicating with other users.

Never share:

• OTPs
• UPI PINs
• Banking passwords
• Credit/debit card PINs
• Full financial credentials
• Passwords
• Confidential identity documents unnecessarily

CGBIHAAV will not ask you to transfer money to another user as a condition of matchmaking.

If you suspect fraud, impersonation, harassment, or other inappropriate activity, report it to us immediately.

16. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to personal information held by us
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent where processing is based on consent
• Request information about processing of your personal information
• Raise a grievance regarding our handling of personal information

Requests may be subject to reasonable verification requirements to protect your account and prevent unauthorized requests.

17. Grievance Redressal

If you have a question, complaint, or concern regarding the processing of your personal information, you may contact our designated grievance/contact person.

We will make reasonable efforts to address privacy-related complaints within the timeframe prescribed by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our Services
• Changes in technology
• Changes in applicable laws
• Changes in our data-processing practices

When we make material changes, we may notify users through the website, email, or other appropriate means.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

19. Applicable Law

This Privacy Policy shall be governed by the laws applicable in India, subject to the applicable jurisdiction and legal requirements.

Nothing in this Privacy Policy is intended to limit any rights available to users under applicable law.

20. Contact Us

For questions, requests, complaints, or concerns relating to privacy or personal information, please contact:

By using CGBIHAAV, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your information as described above, subject to applicable law.